Tropic Cinema Policies

We’re excited to have you visit us and we want you to have a great experience. Please know that we only show about ten minutes of previews before our films, so don’t forget to allow enough time to find parking, get your tickets and buy some popcorn without missing the beginning of the film.

Please arrive early! We do NOT have reserved seating at the Tropic. If you have purchased advance tickets online, you will be ensured a seat — but multiple seats are NOT guaranteed to be together. Here are a few other policies to keep in mind.

One Human Family: 

It’s how Key West lives, and it’s the basis of our Cultural Equity Statement and Code of Conduct.

Latecomer Policy:

Guests cannot enter the theater ten minutes after the stated start time. The reason for this policy is to preserve the movie watching experience with minimal interruptions. If you show up to your desired screening late, we will happily exchange your ticket for a raincheck to a future show.

Refund Policy:

You must request your refund prior to one hour before show time. Refunds will be made to the same credit card used to purchase the ticket. You will receive an email confirmation, and the funds will appear on your card in 3-5 business days. Refunds and exchanges for online ticket purchases need to be made in person at the Tropic Box Office — there is not an online or phone system to do so.